Privacy policy

At Studio Élan, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how your information is collected, used, and shared when you visit our site or make a purchase.

Information We Collect

When you place an order, fill out a form, or contact us, we may collect personal information such as your name, email address, phone number, billing address, shipping address, and payment details. We may also collect photos you submit for the purpose of color matching and customization.

In addition, we may automatically collect certain technical information such as your IP address, browser type, device type, referring pages, and how you interact with our website.

How We Use Your Information

We use your information to:

  • process and fulfill your orders
  • communicate with you about your purchase
  • provide customer service and support
  • customize products based on submitted photos and preferences
  • improve our website, services, and customer experience
  • detect fraud, abuse, or misuse of our site

Photos and Customization Information

Photos you provide are used to help us create a custom color match and product recommendation. We treat those submissions with care. Client photos will not be used for marketing, promotion, or social media without your permission.

Sharing Your Information

We may share your information with trusted third parties only when necessary to operate our business, such as payment processors, website platforms, shipping carriers, and service providers that help us run our website and fulfill orders.

We do not sell your personal information.

Cookies and Tracking

Our site may use cookies, pixels, or similar technologies to improve performance, understand visitor behavior, and support marketing efforts. You can adjust your browser settings if you prefer to disable cookies.

Data Security

We take reasonable steps to protect your personal information. However, no online transmission or storage system can be guaranteed to be completely secure, so we cannot promise absolute security.

Your Rights

You may contact us to request access to, correction of, or deletion of your personal information, subject to legal and business recordkeeping requirements.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

Contact

If you have questions about this Privacy Policy, please contact us at:
sheila@mystudioelan.com